We’re looking for a Customer Service Apprentice to join our friendly team in the Football Services Department and to be the point of contact for our member’s helpdesk and telephone enquiries.

Apprenticeship summary

Weekly wage
£167.90

Working week
Monday - Friday. Hours TBC.

Total hours per week: 36.50

Expected duration
15 months

Possible start date
13 Sep 2021

Date posted
10 Aug 2021

Apprenticeship level
Intermediate
Level 2 (GCSE)

Reference number
VAC001749733

Duties will include: 

• To administer the Associations Members Support Helpdesk functions, acting as the first point of contact for all enquiries
• To administer all telephone enquiries, offering guidance and support as required to internal and external customers
• Co-ordinate office activities and operations to ensure efficiency and compliance across the Football Services functions
• To administer office correspondence to support all staff to ensure effective communication with customers including postal duties
• Accurately imputing and retrieving data from the Whole Game System (The FA’s IT System) and other relevant data input as required
• Support staff members with key administrative procedures, ensuring a high level of customer excellence at all times
• Assist with reception duties as needed and to be the point of call for all visitors to the Staffordshire FA Offices
• Taking and imputing telephone and online payments
• Maintaining and ordering all stationery items and office supplies
• Administer all room hire booking, managing relationships with external customers
• Provide the highest level of customer excellence to support volunteers across all FA technology systems
• Provide administration support to safeguarding programmes, activities, events and communications
• Maintain basic safeguarding awareness training and contribute to ensuring that safeguarding and equality are embedded throughout the Staffordshire FA and grassroots football
• Collaborate with the Designated Safeguarding Officer to ensure the affiliation, sanctioning and registration processes are managed effectively and safeguarding requirements are met by clubs, leagues, coaches and referees
• Execute additional tasks as required to meet the Staffordshire FA changing priorities

Requirements and prospects

Desired skills

• Confidentiality
• Good communication skills
• Good telephone manner
• Good listening and organisational skills
• Computer literacy
• Good timekeeping
• Good literacy & numeracy skills
• Ability to work Independently as well as part of a team
• Attention to detail
• Accuracy
• Time-planning and ability to meet deadlines

Personal qualities

• Honesty
• Ability to stay calm under pressure
• Ability to use own initiative but know when to seek guidance
• Motivated & willing to accept responsibility
• Keen to progress
• Willing to learn
• Positive attitude
• Excellent personal hygiene and presentation
• Desired qualifications
• GCSE or equivalent in English and mathematics at grade 9 to 4 (A*- C)

Future prospects

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.

Things to consider

Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates 

Closing date: 19 Sep 2021

To start your application, please follow the link below:

CLICK HERE TO APPLY