Nike Footballs

Vacancy: Apprentice Football Services Administrator

The closing date for applications is 19 September 2021

We’re looking for a Customer Service Apprentice to join our friendly team in the Football Services Department and to be the point of contact for our member’s helpdesk and telephone enquiries.

Apprenticeship summary

Weekly wage

Working week
Monday - Friday. Hours TBC.

Total hours per week
: 36.50

Expected duration
15 months

Possible start date
13 Sep 2021

Date posted
10 Aug 2021

Apprenticeship level
Level 2 (GCSE)

Reference number

Duties will include: 

To administer the Associations Members Support Helpdesk functions, acting as the first point of contact for all enquiries
To administer all telephone enquiries, offering guidance and support as required to internal and external customers
Co-ordinate office activities and operations to ensure efficiency and compliance across the Football Services functions
To administer office correspondence to support all staff to ensure effective communication with customers including postal duties
Accurately imputing and retrieving data from the Whole Game System (The FA’s IT System) and other relevant data input as required
Support staff members with key administrative procedures, ensuring a high level of customer excellence at all times
Assist with reception duties as needed and to be the point of call for all visitors to the Staffordshire FA Offices
Taking and imputing telephone and online payments
Maintaining and ordering all stationery items and office supplies
Administer all room hire booking, managing relationships with external customers
Provide the highest level of customer excellence to support volunteers across all FA technology systems
Provide administration support to safeguarding programmes, activities, events and communications
Maintain basic safeguarding awareness training and contribute to ensuring that safeguarding and equality are embedded throughout the Staffordshire FA and grassroots football
Collaborate with the Designated Safeguarding Officer to ensure the affiliation, sanctioning and registration processes are managed effectively and safeguarding requirements are met by clubs, leagues, coaches and referees
Execute additional tasks as required to meet the Staffordshire FA changing priorities

Requirements and prospects

Desired skills

Good communication skills
Good telephone manner
Good listening and organisational skills
Computer literacy
Good timekeeping
Good literacy & numeracy skills
Ability to work Independently as well as part of a team
Attention to detail
Time-planning and ability to meet deadlines

Personal qualities

Ability to stay calm under pressure
Ability to use own initiative but know when to seek guidance
Motivated & willing to accept responsibility
Keen to progress
Willing to learn
Positive attitude
Excellent personal hygiene and presentation
Desired qualifications
GCSE or equivalent in English and mathematics at grade 9 to 4 (A*- C)

Future prospects

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.

Things to consider

Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: 

Closing date: 19 Sep 2021

To start your application, please follow the link below: